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Solved
RBR850 We can't find your Orbi
Today my internet connection suddenly dropped while I was working. Upon troubleshooting, I found that the Orbi app, and 192.168.1.1 from my PC, are both no longer working. The app says "We can't find...
**Updated 5/25/2022 at 12:00 PM Pacific Time
Hello Orbi Family!
Thank you all so very much for sharing your experience with us! As previously mentioned, based on the feedback we received after deploying the first patch to a select group of customers, we learned that we had an opportunity to improve the next interaction of the patch. I am happy to say we have tested this patch internally and start to roll it out to those of you who have already submitted your serial numbers. This group includes those that were in the first round so that your Device List and Armor services will be restored without any intervention on your side.
Update: If you've private messaged me and have not received a response, I promise I'm not ignoring you! đ As you can imagine, I have received quite a lot of messages. To ensure the patch is pushed out to as many of you as possible, I am focusing on grabbing the information and getting it in the hands that need it to push the update.
Update: We have begun to roll out this patch in a phased approach. Several of you should have received the patch overnight. You can check to see if you're system received the patch by going to http://orbilogin.net/debug.htm and confirming the SeAL value shows -2. If you are unable to access this page it means the router has not received the patch. If you've submitted your serial number to me on or before 6 PM last night 5/24/2022, please restart your system by unplugging it and plugging it back in and wait approximately 5 minutes after the router is fully restarted and check again. We have heard a second restart has proven more successful if the router was affected by this issue.
For more information please visit: NETGEAR is rolling out a fix for an issue affecting the Orbi RBK85x and RBK75x Series Mesh Systems.
Please note: the satellites do not need to be updated at this time and may show on a different firmware version. This is expected.
Please continue to add the results of your experience with this issue so we can look into this further if needed. If this is a new issue after being able to access the router settings please create a new topic for better visibility. Thank you!
Best Regards to All,
Christine
Hello! I've read the entire thread and cannot begin to say how disappointed I am in Netgear. This whole situation is result of so many mistakes by people at Netgear and the only way people who've spent many hundreds of dollars on their Orbi gear is to stumble across this thread on the forum?! Shame on Netgear!
My RBR850 still doesn't fully work. The Orbi app is useless now and that means my Armor subscription that I'm paying for isn't being used.
I tried rebooting and even a factory reset but my RBS850 and RBR850 weren't talking. After a second longer factory reset on my RBR850 I was finally able to get into the web interface on my laptop. But the satellite wouldn't show up and the app continued to fail to connect. So, I manually flashed my RBR850 back to the only "current version" firmware available on Netgear: V4.6.3.16. The router seems fine except that the app continues to say it cannot connect and the RBS850 still doesn't connect either.
Any suggestions?
Have you PM'd your serial number to ChristineT ? When I did she sent the patch that night and my RBR was accessible via Orbi app and via web interface the next morning. She also sent me some firmware. One of my RBS's didn't update (because of where it is located I think) and I had to manually reset both RBS's the next morning and update one's firmware. I do think power cycling the RBS's one at a time, giving them a chance to turn blue before doing the next one helps. Easy and quick and Orbi (including Armor) has been back to normal. Good Luck!