NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

KMDonlon's avatar
KMDonlon
Virtuoso
Jun 07, 2020
Solved

RBR852 - App started showing an additional satellite

This is a recent issue, the Orbi app is showing an additional satellite that does not exist using the RBR852 system. Rebooted, re-installed the app and still appears. I only have one satellite and my ...
  • KMDonlon's avatar
    KMDonlon
    Jun 27, 2020
    Finally solved the mystery satellite issue in my Orbi app. Had time to do a complete factory reset and set everything back up from scratch. I believe my back up config file imported something corrupt and caused the issue of the "satellite-2" showing that was never there.
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 10, 2020

Hello KMDonlon,

 

Thanks for posting. Would you mind providing me with the current firmware and app version you have installed on your router and mobile device.

 

Thanks,

Christian 

KMDonlon's avatar
KMDonlon
Virtuoso
Jun 10, 2020
Firmware Version
V3.2.15.25_1.3.15

App Version
2.5.4.1036