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Forum Discussion

KMDonlon's avatar
KMDonlon
Virtuoso
Jun 07, 2020
Solved

RBR852 - App started showing an additional satellite

This is a recent issue, the Orbi app is showing an additional satellite that does not exist using the RBR852 system. Rebooted, re-installed the app and still appears. I only have one satellite and my ...
  • KMDonlon's avatar
    KMDonlon
    Jun 27, 2020
    Finally solved the mystery satellite issue in my Orbi app. Had time to do a complete factory reset and set everything back up from scratch. I believe my back up config file imported something corrupt and caused the issue of the "satellite-2" showing that was never there.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 10, 2020

I presume the RBRs web page only shows the one RBS connected in a web page? 

KMDonlon wrote:
This is a recent issue, the Orbi app is showing an additional satellite that does not exist using the RBR852 system. Rebooted, re-installed the app and still appears. I only have one satellite and my RBR850 is in router mode.

 

  • KMDonlon's avatar
    KMDonlon
    Virtuoso
    Jun 10, 2020
    Yup, web gui shows everything perfectly... Only the app shows the additional old style satellite.
    • KMDonlon's avatar
      KMDonlon
      Virtuoso
      Jun 12, 2020
      Another user in the AX forum noticed and additional satellite showing in his system as well (RBR853)

      There is definitely a "bug" somewhere
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jun 16, 2020

        Hey Furry and KMDonlon, 

         

        May you try updating/reinstalling the Orbi app and letting me know how it turns out. We recently released iOS v2.5.3.18. 

         

        Christian