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Forum Discussion

Virtuoso

Jun 07, 2020

Solved

RBR852 - App started showing an additional satellite

This is a recent issue, the Orbi app is showing an additional satellite that does not exist using the RBR852 system. Rebooted, re-installed the app and still appears. I only have one satellite and my ...

KMDonlon
Jun 27, 2020
Finally solved the mystery satellite issue in my Orbi app. Had time to do a complete factory reset and set everything back up from scratch. I believe my back up config file imported something corrupt and caused the issue of the "satellite-2" showing that was never there.

Virtuoso

Jun 10, 2020

Yup, web gui shows everything perfectly... Only the app shows the additional old style satellite.

Virtuoso

Jun 12, 2020

Another user in the AX forum noticed and additional satellite showing in his system as well (RBR853)

There is definitely a "bug" somewhere

Christian_R
NETGEAR Employee Retired
Jun 16, 2020
Hey Furry and KMDonlon,

May you try updating/reinstalling the Orbi app and letting me know how it turns out. We recently released iOS v2.5.3.18.

Christian
- KMDonlon
  Virtuoso
  Jun 17, 2020
  Tried an uninstall and reinstall a while back and just now. No change
  - Christian_R
    NETGEAR Employee Retired
    Jun 17, 2020
    Hi Furry and KMDonlon,
    
    Thanks for getting back. May you try changing the name of the satellite that should not be reported in app. Let me know how it turns out!
    
    Christian
- FURRYe38
  Guru - Experienced User
  Jun 17, 2020
  Hi Christian_R
  So I removed the app and installed the newer app same version you mentioned. With only 1 of my RBS850s online, app still reports this other RBS thats not online. My 2nd RBS850 isn't even turned ON. The RBR850 was factory reset today and put online in router mode about 30 minutes ago.
  Ill turn on the 2nd RBS850 I have and see what happens in the app tomorrow.