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Forum Discussion
KMDonlon
Jun 07, 2020Virtuoso
RBR852 - App started showing an additional satellite
This is a recent issue, the Orbi app is showing an additional satellite that does not exist using the RBR852 system. Rebooted, re-installed the app and still appears. I only have one satellite and my ...
- Jun 27, 2020Finally solved the mystery satellite issue in my Orbi app. Had time to do a complete factory reset and set everything back up from scratch. I believe my back up config file imported something corrupt and caused the issue of the "satellite-2" showing that was never there.
KMDonlon
Jun 23, 2020Virtuoso
This may be the issue I found in my "debug" log file...
config devices '000000000000'
option customization '0'
option customizationName '0'
option customizationModel '0'
option customizationType '0'
option defaultName ' '
option defaultType ' '
option mac ']:00:00:00'
option conndevice 'satellite'
option name 'Unknown'
option defaultModel 'XEROX CORPORATION'
option model 'XEROX CORPORATION'
Nothing in my home from Xerox, the Mac addy is all 0s and it shows as a satellite.
config devices '000000000000'
option customization '0'
option customizationName '0'
option customizationModel '0'
option customizationType '0'
option defaultName ' '
option defaultType ' '
option mac ']:00:00:00'
option conndevice 'satellite'
option name 'Unknown'
option defaultModel 'XEROX CORPORATION'
option model 'XEROX CORPORATION'
Nothing in my home from Xerox, the Mac addy is all 0s and it shows as a satellite.
KMDonlon
Jun 24, 2020Virtuoso
Sent my debug logs in along with the app "shake" info... Just waiting on support at this point
- KMDonlonJun 27, 2020VirtuosoFinally solved the mystery satellite issue in my Orbi app. Had time to do a complete factory reset and set everything back up from scratch. I believe my back up config file imported something corrupt and caused the issue of the "satellite-2" showing that was never there.