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Solved
RBRE960 anywhere access broken
My RBRE960 has randomly lost anywhere access via app/iOS 16 it connects locally ok, no lights on the RBRE indicating everything working normally and my smart device connects to the internet locally v...
So I had to factory reset to get everything back working again, and this time in the web interface I disabled auto-updates, that can be the only explanation about why the router and 3 satellites became defunct.
Really poor from Netgear tbh you wonder whether they test these things in their labs, I was not impressed with the support as had nobody call me back!
I did notice one of the satellites which connects wirelessly to another satellite before it connects wirelessly to the router that in the "details" tab of the Orbi app it was connecting at 2.4Ghz where as the other 2 satellites we're both at 5Ghz, anyone know why that is?
Hi uk_orbi
Welcome to NETGEAR Community!
Kindly provide the firmware version of the router and the satellite.
Please ensure that you have the latest Orbi App (v2.21) installed.
Regards,
Blanca
Community Team
RBRE960 v6.3.7.5
App version 2.21.0.329
Satellites we're aligned at the time but can't check due to app issue and I'm away from the site now.
It's just strange why randomly it loses connectivity like this out of the blue.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
it's a UK 5G HUB device
Brand Three Name 5G Hub Manufacturer brand Zyxel Manufacturer name NR5103E
The RBRE960 is in Router mode and was working perfectly for 4 months until the random issue, I've proved I can get out to the internet whilst connected to the RBRE960 ok.
