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Forum Discussion
Flupke
Apr 29, 2024Apprentice
No list of devices in the app
As reported on many threads (eg. https://community.netgear.com/t5/Orbi-App/Orbi-app-not-showing-all-connected-devices/m-p/2083827#M3148) there is an issue with the Orbi Netgear app for IOS to manage ...
- May 07, 2024
UPDATE:
I managed to somehow resolve the issue by doing the following:
1/ going through the web interface to the list of connected device and renaming them one by one for the field "Brand and model" and "Name" to ensure they were neither empty, nor too long not with specialk characters
2/ activating "access control" - still from the web app - and then going below that screen to see the looooonnnng list of "not connected device" (there were 129 I believe) and suppressing all the deprecated ones. Many were probably from guest having their IOS devices changing randomly the MAC address, but it was not just that. The desactivating again the "access control".
3/ rebooting the router after having done that.
Remark: I have a Netgear Armo subscription which may explain partially the glitch on the historical list of not-connected devices despite the fact that Access Control was not active?
For the time being the list of devices reappeared in the IOS app.
michaelkenward
May 07, 2024Guru - Experienced User
Good work. Have you found this?
Flupke
May 08, 2024Apprentice
Unfortunately, I was a bit too optimistic.
The all thing stopped functioning after I switched from "Remote" (Accès en Tout lieu) towards "Local connection" on the IOS app.... ;(
- FURRYe38May 08, 2024Guru - Experienced User
What stopped functioning?
Where did you select REMOTE to Local in the app? Is this the Anywhere Access to disable?