NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

PRenier's avatar
PRenier
Aspirant
Aug 27, 2020

Orbi app not showing connection between router and satelites correctly

Orbi app (on iphone) states that my 3 satelites (3 x RBS50) and my outdoor satelite (1 x RBS50Y) are not connected. However, when i login via my MacbookPro (orbilogin.com) i see that all satelites a...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Sep 02, 2020

Hi PRenier, 

 

May you reinstall the Orbi app and let us know if your issue persists.


Christian 

PRenier's avatar
PRenier
Aspirant
Sep 04, 2020

Hi Christian, i re-installed the Orbi-app several times but that does not help.

In the folowing screeshots, you'll see the status of the Orbi-app (2 images) and on the same time the status on my Macbook Pro via orbilogin.com.

On my Macbookpro everything looks fine with a GOOD connection. On the Orbi-app, when i go to the networkmap, i can see the satelites but with magenta color witch means that there is no connection. Then when i select one of the satelites in this screen, it says that there are 'No connected devices found' and i know for sure that devices are connected to several satelites...