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Forum Discussion
orbi app reinstallation
I have a well working orbi system with one router and four satellites. For some reason my orbi app on my iphone stopped showing connected devices even though it says there are 13 devices connected on...
What happens if you walk thru the setup on the app using same configuration values used currently on the working system?
William_Mo wrote:Hi Furrye38,
Thank you for your resonse. Probably, with the details of the issue may help to clarify the problem:
I have set up the Orbi network since November 2020. I had installed the Orbi app on the smartphone to manage it as well. Two days ago, I deleted the Orbi app from the Smartphone, and reinstalled it. Then I couldn't connect back to the Orbi network, it kept asking to perform new networks setup. The existing network is working fine and stable, thus I don't want to go through the setup again which may introduce other problems.
Any help and advice will be appreciated.
I went through the motion following the steps (i.e not re-setup the network from scratch), but have no avail.
The Orbi app seemed like looking for the default Orbi SSID to login, which has been changed. I supposed if there is away to direct the Orbi app to look for an separate SSID, may be the solution.
My issues is like changing a new smartphone, install with the Orbi app that cannot connect to the existing network. This should be universal issue unless not many actually using the Orbi app to monitor and manager the network.
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