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Forum Discussion
Re: Orbi app says no internet connection when there is and it works.
I’m also having this, among other problems. The app says there is no internet connect and I have 0 satellites connected, but I’m currently connected to it now on my phone, while my Roku is streaming f...
Can you post a screen capture of what your seeing here please?
Be sure Orbi app is up to date.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.