Re: Orbi satellites no longer showing up on Network Map

Hi there,

For some time I have been experiencing the same problem with my RBR50. Satellites RBS50 are visible in the network map but show red wifi sign. If I click on specific satellite it says 'no connected device found'. If I connect to the admin via my webbrowser all satellites show up and have 'backhaul status = good'. The satellites seem to be working because in the admin in the browser I see that wireless devices are connected to the satellites. I rebooted the router, re-installed the app. Firmware of router and satelittes are up to date (all have same version v2.7.4.24). Is it a bug in the app? Or is there another way to solve this problem?

Kind regards,

Pascal

Ensure FW is up to date:

https://community.netgear.com/t5/Orbi-Wi-Fi-5-AC-and-Orbi-with/New-RBR50-RBS50-Firmware-Version-2-7-5-4/td-p/2296598/jump-to/first-unread-message

RBS first, RBR lastly...

Submit a bug report thru the Orbi app:

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/first-unread-message

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Lobsterman wrote:

Hi there,

I've been reading this thread with interest. Since a while, I seem to have a working RBR50 and 3 RBS50 Satellites. I saw this via my apple MacBook-connection with the RBR50 (router and sat's are 'good').

However, I cannot see the Satellites anymore being connected via my phone/the Orbi app. I used to se them before.

 

Don't know what to do to get this fixed, so that I can manage the Netgear Orbi again via my Phone.

 

Could you help?

(Firmware and app seem to be up to date...)

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