NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
JK1503
Apr 19, 2022Initiate
RBR50 router not found in orbi app
Orbi app shows Router not found and will not connect. I'm able to access via orbilogin on browser and I'm able to use the app through any where access but the app will not connect locally? I'm d...
- Apr 26, 2022
Turn off iCloud private relay beta.
Forrest21
May 12, 2022Initiate
Hi,
Any suggestion(s) for those of us with an Android phone?
I'm experiencing same issue: Orbi app won't connect even though my device (Note 20 Ultra) is connected to my Orbi Wifi. Huh, read that out loud..."Orbi app telling me it can't connect because I'm not connected to my Orbi Wifi, yet I am indeed connected to my Orbi Wifi"...sooo an app is calling me a liar! That's just lovely.
I've reviewed the various threads & tried all the suggestions but no dice. Haven't done a factory reset, yet. Thought I'd pose my similar conundrum to the Netgear community & if I'm lucky, someone far wiser than I will have a new simple solution for Android users (like mgoblue01's previous post: iOS turn off iCloud private relay).
Thanks in advance input!!
Any suggestion(s) for those of us with an Android phone?
I'm experiencing same issue: Orbi app won't connect even though my device (Note 20 Ultra) is connected to my Orbi Wifi. Huh, read that out loud..."Orbi app telling me it can't connect because I'm not connected to my Orbi Wifi, yet I am indeed connected to my Orbi Wifi"...sooo an app is calling me a liar! That's just lovely.
I've reviewed the various threads & tried all the suggestions but no dice. Haven't done a factory reset, yet. Thought I'd pose my similar conundrum to the Netgear community & if I'm lucky, someone far wiser than I will have a new simple solution for Android users (like mgoblue01's previous post: iOS turn off iCloud private relay).
Thanks in advance input!!
CrimpOn
May 12, 2022Guru - Experienced User
This situation has nothing to do with what sort of phone is using the Orbi app. (Apple or Android).
Rather, this firmware update has incapacitated both the smartphone (app) and the web interface of the Orbi router.
Customers are faced with two solutions:
- Those who are willing to 'lose everything', do a Factory Reset, and configure their systems from scratch can have everything "back to normal" (after the process).
- Customers who are not willing to go through this ordeal are left waiting for Netgear to somehow "fix things". No one know (a) if they will, or (b) when it might happen.
Not what anyone would want, but.....
- Forrest21May 29, 2022InitiateThank you all for your replies. Although the issue isn't resolved, it's at least nice to know the root cause is a NG-created issue and not my incompetence (this time, haha!).
The frequent headaches caused by Netgear over the past ~ 1 yr have me seriously reconsidering whether I should seek new product solutions from NG's competitors...