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RBR750 Shows Offline After FW Update
I just updated the FW on my RBR750, and now I am unable to access the orbi via the app, or by IP (192.168.5.1). I have deleted and re-installed and logged back into the app, still unable to conne...
- NG must have pushed the update to me. I can now access everything via the browser. App just spins when I put in the password in and I assume times out, but I may need to delete and reinstall. But that will be a tomorrow project.
Just excited that I got a win!
plemans wrote:
And your work vpn shouldn't be causing ip conflicts using the default ip address
I believe this is isn't entirely correct. If the work network uses the private IP space 192.168.1.x and the user's LAN is also 192.168.1.x, then when device asks to connect to something on "192.168.1.x", it depends on how the VPN is set up.
- If everything goes through the VPN, then whatever the device is, it must be on the work network somewhere.
But, that also means that when the user wants to print something on a local printer, it cannot be found because it is on the home LAN. - What if two devices have exactly the same IP address (192.168.1.X) on both networks. Where do packets go?
- There is also the ugly business of whether the VPN is a tun or a tap. If it is a tap VPN, then the VPN adapter will have an IP address directly on the work LAN.
I'm with miketheknight20 that it is safer all around to have the home LAN on a different IP subnet than the work LAN. (and, with 254 subnets to choose from, it should not be difficult to find an open one.)
While the VPN discussion is intellectually stimulating, it seems to me that there is a torrent of posts complaining about Orbi routers not being accessible.
CrimpOn - with there being so many articles regarding the orbi being unreachable....should I go ahead and factory reset to save me time and get the router accessible? I could be wrong, but I think most of the settings are saved in the app? Or is the app reading the 'config' of the router itself?
miketheknight20 wrote:
CrimpOn - with there being so many articles regarding the orbi being unreachable....should I go ahead and factory reset to save me time and get the router accessible? I could be wrong, but I think most of the settings are saved in the app? Or is the app reading the 'config' of the router itself?
Most settings are stored on the router itself and read by the app using the Simple Object Access Protocol (SOAP)
https://en.wikipedia.org/wiki/SOAP
In the current situation,doing a Factory Reset seems (to me) to be unwise unless there is some pressing issue to be addressed.
- A Factory Reset does not actually restore the router to the condition it was in when leaving the factory. What it does is erase all of the user configuration restart with the current firmware.
- This implies (to me) that the router will come up with the default network LAN settings (192.168.1.x).
- I have no confidence that the router will be accessible by the app or by the web interface with the current firmware. It does not seem that the user configuration is at the root of the situation.
- So, what will you do if the router is reset and you still cannot access it?
I know it is irritating to have the Orbi app way the router is off-line, but "who cares?" There are thousands of customers who never look at the Orbi app or the web interface. They just go on with their lives blissfully ignorant. (There are even customers who do nothing at all to configure their Orbi. They read the WiFi SSID/password off the product label and just use the system.)
I can ping 192.168.5.1 and get a reply, If I ping 192.168.1.1 all packets drop, which makes my semi-educated self think that the orbi retained the IP information.
I want to be able to access the router, as I have the parental controls (paid subscription) set-up and actively monitoring specific devices etc. W/o being able to either 1) access via the app, or 2) access via IP that is useless to me.
I understand what you are saying about a reset, in my mind it made sense, but after reading what you stated it makes more sense that is not a logical solution.
So where does that leave me?
- My suggestion is don't panic. Give it a day to what Netgear comes up with.
- That’s funny. Netgear better come up with something or they will face a class action- people don’t like throwing $1k down the toilet.
I modified my review on Amazon to not recommended and 1 star. Can you imagine getting it delivered and setting it up. Then it does a firmware update and it bricks!
