RBR750 Shows Offline After FW Update

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miketheknight20 wrote:

believe that Netgear does monitor these threads

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"Monitor" is perhaps overstating the situation.

• Netgear definitely has employees who moderate the community forums, including people fluent in other languages for international customers. I doubt very much if those moderators read every post, but one would think that they would notice a sudden flood of posts around a specific topic.
• There are some forum members who interact directly with the forum, and would undoubtedly communicate, "There's a problem."
• In six years, I have never seen a post on the forum from anyone claiming to be a Netgear software engineer or a member of the Netgear customer support staff.
• So, I am pretty confident that the Netgear employees involved in the community forum are aware that there is an issue and communicate that to the relevant departments within Netgear.

This now becomes of matter of support & engineering allocating resources to investigate the situation. I don't know about Netgear, but other companies quite often have employees "bill their time" to specific projects or tasks (often in 10 or 15 minute increments!)  As I said before, I do not envy whoever gets.  I can just imagine the conversation. "That's BS.  Here, I'll show you.  See, I open the app and it connects to the router right here in the lab.  Here, I'll open the web administration.  See?  Well, how do I solve this 'problem' when it doesn't exist?"