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RBR750 Shows Offline After FW Update
I just updated the FW on my RBR750, and now I am unable to access the orbi via the app, or by IP (192.168.5.1). I have deleted and re-installed and logged back into the app, still unable to conne...
- NG must have pushed the update to me. I can now access everything via the browser. App just spins when I put in the password in and I assume times out, but I may need to delete and reinstall. But that will be a tomorrow project.
Just excited that I got a win!
If you manually updated your system before all this happened, you should not see any problems. There were many users who updated manually before the problem started and hasn't had any issues with there system. This including me. Systems ran find since I manually udpated. This ONLY effected users that had not updated there systems and the AU system seems to be the root cause here.
miketheknight20 wrote:
I just thought about this...I do not have auto-updates enabled, I had to manually update my Orbi before this fun began. With that being said, I also see that NG is pushing out the "patch" in the next 10 days and it started on 05-23....are these being pushed to all customers even if auto-update is not enabled? Or since I do not have auto-update enabled, will i need to perform the 30/30/30?
I manually updated. I was logging in to the admin interface via the ip address to hardcore a device ip and saw there was an update so I installed it. Then BAM! This happens
My only query remain is since I manually updated will NG autopish the fix to my device or do I need to do the 30/30/30 method?
My only query remain is since I manually updated will NG autopish the fix to my device or do I need to do the 30/30/30 method?
Factory reset and setup from scratch. Be sure any RBS that you have is synced.
Then manually update to v.2 on the RBS first then RBR lastly:
miketheknight20 wrote:
I manually updated. I was logging in to the admin interface via the ip address to hardcore a device ip and saw there was an update so I installed it. Then BAM! This happens
My only query remain is since I manually updated will NG autopish the fix to my device or do I need to do the 30/30/30 method?- NG must have pushed the update to me. I can now access everything via the browser. App just spins when I put in the password in and I assume times out, but I may need to delete and reinstall. But that will be a tomorrow project.
Just excited that I got a win! Check this if your a Apple user for Orbi app operations:
miketheknight20 wrote:
NG must have pushed the update to me. I can now access everything via the browser. App just spins when I put in the password in and I assume times out, but I may need to delete and reinstall. But that will be a tomorrow project.
Just excited that I got a win!I finally got the push. I was contacted by Netgear and gave them my serial number. I rebooted this morning after checking that it was still stuck. I noticed a lot of Armor messages coming in and I could finally see my router. What a ride. About a month.
Glad it’s over but the search has started.Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Joe221 wrote:
I finally got the push. I was contacted by Netgear and gave them my serial number. I rebooted this morning after checking that it was still stuck. I noticed a lot of Armor messages coming in and I could finally see my router. What a ride. About a month.
Glad it’s over but the search has started.I am not 100% sure if it has been posted, but has NetGear provided an OFFICIAL response to the cluster 'eff that they created? Or are they tucking their tail and riding out the support cases that came in?
ecw wrote:
I am not 100% sure if it has been posted, but has NetGear provided an OFFICIAL response to the cluster 'eff that they created? Or are they tucking their tail and riding out the support cases that came in?