NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Re: Unable to Login to Orbi App due to "Trusted device" issue
OK I get, I think we all get this trusted device thing is a bug but this particular denial of access has been happening for over 4 years! They can't get someone to write 3 lines of code to fix it (or get rid of it altogether) in that amount of time? I found the workaround the 2nd time it happened; but damned if I didn't spend at least 3 hours on THE Orbi app and various Netgear landing points looking for any "Push To Device" settings. BECAUSE THERE ARE NONE!!!
I feel bad for folks new to Netgear, trying to log in their first time, discovering what a confusing trash heap their app software is.
1 Reply
What mobile device do you have Orbi app installed on? Apple Or Android?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageAll the years an many devices i've had Orbi app installed on, have not seen this issue to date.
If nothing seems to fix this, submit a bug report thru the app:
