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Killbot_Nemesis's avatar
Killbot_Nemesis
Initiate
May 20, 2022

Rebooted RBR750 and I cannot access parental controls anymore

Good Morning.

 

I have been having issues controlling my Orbi RBR750 mesh system through the app (App version 2.17.0.171 Firmware ver. V4.6.8.2) the past few days. I just factory reset per the message on the community site and now I have connectivity again through the app and ip address to do router administration.

 

However, I subscribed to the parental controls through the app in in March 2022 but when I try to activate it again, I get the Smart Parental Control Activation failed error message (SPC-ACT-FAIL). I cannot even go into the Device Manager without having the SPC Activation fail. After I close out the error screen, I can see the profiles we created but it says 0 devices in all of them. Then a new error comes up that says, "Could not reach the server. Try again later (code: CDIL-API-FAIL)." All the devices we use on a regular basis have internet connectivity so far, but my fear is that the parental controls we have for our children (i.e. blocking internet connectivity at a certain days and time) will not go into effect. 

 

Is there a fix out there that can get the SPC Activation to happen? 

 

Thank you for your time.

KBNem

 

3 Replies

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  • plemans's avatar
    plemans
    Guru
    May 20, 2022

    Try contacting support. 

    To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
    Register an account (or login) and then the device.
    From there you can start the support process.
    Click on: My Support---->Contact Support---->Get help with my subscription service

    • Killbot_Nemesis's avatar
      Killbot_Nemesis
      Initiate
      May 20, 2022

      Thanks for getting back to me Plemans. I did get a hold of customer service and they were able to activate my account. Bummer that all my devices got removed from the profiles and I was able to put them back in. 

       

      Unfortunately, as soon as I was done, I got another CDIL-API-FAIL error and all the devices have been removed again. I submitted another ticket. Hopefully they will find a fix for this soon.

       

      Thanks again for the assist!

       

      KBN

      • plemans's avatar
        plemans
        Guru
        May 20, 2022

        shoot, another error. they'll probably just recommend another reset (which is what got you in this mess in the first place)