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Forum Discussion
Remote access loss
Every time I leave my house for more than 3 weeks I lose remote access to my Orbi app. It’s happened 6 times . Do i need a different system this one is terrible?
Oh, Geez. This one is one strange situation. The basic strategies in trouble shooting:
- Can I reproduce the problem? (duh - no)
- Is this a frequent topic? (again - no)
- Are there any obvious indicators? (no)
That doesn't leave much. Common suggestions are:
- Is the router firmware at the most recent release?
(People are reluctant to spend time investigating what might be wrong with previous firmware and could have been fixed in a more recent version.)
(Also, the Oribi Firmware Update function very often is not aware of new firmware, which gives customers a false belief that they are "current". Checking the Netgear support web site is the only way to know the most recent release.) - Is there a definite pattern? Does it matter if the Orbi app is accessed daily during those three weeks?
- What is the specific error?
One thing I have noticed is a distinct pattern of the Orbi 'app' not remembering login credentials when the app has been updated. The Android Orbi app gets a new release about once a month. If this happens when the smartphone is not connected locally, maybe that interferes with Anywhere Access??
Geez. What a pickle.