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jacobebholm's avatar
jacobebholm
Follower
Apr 29, 2020

Remote Management for Orbi RBR40

I have a Netgear account associated with my Orbi product (RBR40) that I purchased in May of 2018. In the Orbi app, for whatever reason, it does not allow me to "Enable Remote Management". Everytime I try to activate it, I get a "This NETGEAR device is already registered with another account". How can this be? Can I have someone help me fix this?

1 Reply

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 30, 2020

    Hello jacobebholm, 

     

    You will need to contact our Customer Care at customer.service@netgear.com and provide your serial number and email address.

     

    Christian