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Forum Discussion
Same problem 3rd time
I have experience the same problem 3 times that the Orbi App does not work when I try to setup the admin password during the setup process. Support kept telling me to reinstall the app and retry inst...
Anzenchitai wrote:
I have poked it and tried to reset the router but it was not successful. .
"poked it" means held an object in the tiny Reset hole and pressed in until the power LED turned amber and began to flash?
My guess is that there is not a computer (desktop, laptop?) available with an Ethernet connection that can be connected to the router just for the setup process?
Sorry for the 2nd reply. I have even tried 192.168.1.1 and 10.0.0.1 on a Lan cable connection but it was unsuccessful. I tried both because the setup was not complete and I didn’t get a chance to call ISP to change the cable modem to bridge mode. I don’t want to mess up their internet and leave them with nothing to use. I have experienced so much problem on this 3rd product… Orbi App won’t setup admin password, reinstalled Orbi App but the old setting was blocking the setup, and router won’t reset, I wonder if other brands would be this troublesome too.
Use a wired PC and web browser to set up the Orbi system first. Then try to connect the Orbi app to the system.
Be aware:
I have used a wired connection with a pc using 192.168.1.1 and 10.0.0.1 as directed by the support staff to no use. The RBK753 will not reset to its factory setting with the thorough poke from a solid red to blinking red at the reset red at the back. Now how do I get an RMA authorization?
Contact NG support:
