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Forum Discussion
Darrenmarsh
Jul 04, 2021Aspirant
Satellites not showing up in the network map on Orbi app
My network shows up in the Orbi app, but when you click the network map, It doesn't show the connected satellites.
CrimpOn
Jul 05, 2021Guru - Experienced User
Darrenmarsh wrote:
My network shows up in the Orbi app, but when you click the network map, It doesn't show the connected satellites.
There are two possible situations:
- The satellites are not connected. Or,
- The Orbi 'app' is defective.
When the satellites are powered on, does the Ring Light at the top eventually turn blue for about two minutes?
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
Does the Orbi web interface (http://orbilogin.net) show the satellites as attached?
Does the Orbi web interface show any devices connected to the satellites?
Any of these conditions would indicate that the satellites are in fact working correctly.
So, the Orbi 'app' is defective.
Complaints about the Orbi app not showing the network correctly are common. People have tried removing and reinstalling the app. Some have gone so far as to Factory Reset their Orbi system and start over.
For myself, I view the 'app' as cute, but basically worthless for any serious management of the Orbi router.
oceanwind
Aug 19, 2021Aspirant
It's happening to me right now.
The network map on APP just went blank ( it was working earlier ).
If I login Orbit's admin page through web browser I can see satellite connected.
- CrimpOnAug 19, 2021Guru - Experienced User
Is this the Apple Orbi app or the Android app?
Was the app recently updated?
- oceanwindAug 25, 2021Aspirant
It is iOS APP.
I have two devies RBR40 and RBR20.
Network map showed up when I control RBR20 but not RBR40 ( which worked a month ago ).
Upgraded to FW 2.7.3.22 still the same.
- CrimpOnAug 25, 2021Guru - Experienced User
oceanwind wrote:
It is iOS APP.
I have two devices RBR40 and RBR20.
Network map showed up when I control RBR20 but not RBR40 ( which worked a month ago ).
Upgraded to FW 2.7.3.22 still the same.
You are controlling two separate Orbi systems from one Orbi 'app'.
Are they both on the same network as the iPhone?