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Forum Discussion
Satellites not showing up on Network Map (Orbi RBR350 with 2 satellites)
I have an Orbi Mesh system (router = RBR350, Firmware version = V4.4.0.10_2.10.63) with two compatible satellites. As you can see from the app screenshot below, it knows it's got two satellites and ...
Hi there Kevin,
The satellites are both RBS350's - the mesh system was bought as part of a pack 1 x RBR350 router and 2 x RBS350 satellites. As I said it used to work fine it's only recently that they have stopped showing up on the network map (show in the screen shot) in the app.
Can you explain how to update the Firmware (or make sure it's up to date) when I can't "see" the satellites on the network map? I have doe it with the router as I can see that.
Thanks
HI Willybob,
Another way to update the firmware is to log into the Orbi admin page and navigate to the following:
Select ADVANCED> Firmware Update> Manual Firmware update (Here you would upload the file downloaded from the link below).
If the system detects the satellites it will show up in that section with the firmware version that is currently on the device.
RBK353 Download Link:
https://www.netgear.com/support/product/rbk353.aspx#download
For more information including a video tutorial please navigate to the link below:
Best,
Kevin
Community Team