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Forum Discussion

Willybob's avatar
Willybob
Initiate
Jun 10, 2022

Satellites not showing up on Network Map (Orbi RBR350 with 2 satellites)

I have an Orbi Mesh system (router = RBR350, Firmware version = V4.4.0.10_2.10.63) with two compatible satellites.  As you can see from the app screenshot below, it knows it's got two satellites and ...
Willybob's avatar
Willybob
Initiate
Jun 10, 2022

Hi there Kevin,

 

The satellites are both RBS350's - the mesh system was bought as part of a pack 1 x RBR350 router and 2 x RBS350 satellites.  As I said it used to work fine it's only recently that they have stopped showing up on the network map (show in the screen shot) in the app.

 

Can you explain how to update the Firmware (or make sure it's up to date) when I can't "see" the satellites on the network map?  I have doe it with the router as I can see that.

 

Thanks

KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Jun 14, 2022

Hello Jeffgear,

 

That is the new look for the Orbi app, but we are still working on improving it.

 

Best,

Kevin

Community Team