NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Smart Parental Controls Failing to activate
In the orbi app, when I click on smart parental controls > activate now > The app goes through about 10 seconds of "setting up..." until I get an error. The message says "Smart Parental Control activ...
Hello cashchris2005 ,
Thank you for sharing your experience with the NETGEAR Smart Parental Controls (SPC) service. We have received a handful of reports similar to yours and have been able to implement a patch for this issue. Will you please try to activate the SPC service again and let us know if the issue persists?
Steps to enable Smart Parental Controls (SPC):
- Log into the Orbi or Nighthawk app depending on which model router you have
- Locate and tap on the Parental Controls tile
- Swipe option to Enable Smart Parental Controls
Please let us know if the issue persists.
Kind Regards,
Christine
Hello cashchris2005 ,
Thank you for sharing your experience with the NETGEAR Smart Parental Controls (SPC) service. We have received a handful of reports similar to yours and have been able to implement a patch for this issue. Will you please try to activate the SPC service again and let us know if the issue persists?
Steps to enable Smart Parental Controls (SPC):
- Log into the Orbi or Nighthawk app depending on which model router you have
- Locate and tap on the Parental Controls tile
- Swipe option to Enable Smart Parental Controls
Please let us know if the issue persists.
Kind Regards,
Christine