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Forum Discussion
Smart Parental Controls Not Available
Hello, My trial period for Smart Parental Controls expired and I'm unable to view and subscribe to the premium offering; I get the attached error "This plan is not available." I've power cycled, re...
Could you please open the Orbi web interface (http://orbilogin.net ) and make a screen shot of the Parental Controls page?
I have never enabled Parental Controls on my RBR50, and my page looks like this:
The reason for this request is that the Parental Controls panel on my Orbi 'app' talks about Circle (which I think was replaced by Netgear's Smart Parental Controls quite some time ago.)
Hey there! Thank you very much for your prompt response đ
I don't see the Parental Controls option when I log into my router web interface đ Firmware is up to date, running V2.7.5.4.
This being late Friday, there may not be anyone "home" at Netgear. Perhaps this link could provide somewhere to start on Monday:
https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service
Perhaps they have incentives to bring in business, and thus might be motivated to address the situation?
(All I can think of is perhaps the act of signing up for Parental Controls removed the menu item from your system - i.e. "use the 'app') and since I have never activated Parental Controls mine has been left alone?)