NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Smart Parental Controls Not Available
Hello, My trial period for Smart Parental Controls expired and I'm unable to view and subscribe to the premium offering; I get the attached error "This plan is not available." I've power cycled, re...
Hey there! Thank you very much for your prompt response 🙂
I don't see the Parental Controls option when I log into my router web interface 😞 Firmware is up to date, running V2.7.5.4.
This being late Friday, there may not be anyone "home" at Netgear. Perhaps this link could provide somewhere to start on Monday:
https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service
Perhaps they have incentives to bring in business, and thus might be motivated to address the situation?
(All I can think of is perhaps the act of signing up for Parental Controls removed the menu item from your system - i.e. "use the 'app') and since I have never activated Parental Controls mine has been left alone?)