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Forum Discussion
Solved
"something went wrong" error when trying to login on my iphone
Orbi account never has been a problem for 3 years but all of sudden, it won't let me log in to the account. Wifi is still working and every time I attempt to log in, it states "something went wrong" ...
- Yes, I did that and it fixed the issue. It may have been caused partially due to the privacy settings of iPhone where it “spoofs” your MAC address. So I just made sure I had that turned on when I downloaded the app again so I would not have to toggle it off and on since in my device manager I was seeing “multiple” iPhone devices registered for the same device. Thanks to all for the replies and assistance!
I'm having the same issue. I can't log into my Netgear account from my iPhone 14 (iOS 16.5.1) using the Netgear app.
I tried the steps listed in the support article:
Try turning OFF WiFi Private IP address and Limit IP tracking features are found on the same screen page:
https://support.apple.com/en-us/HT211227
iCloud Relay can be turned off as a troubleshooting step as well though may not be needed in most cases:
https://support.apple.com/en-us/HT212614
I am able to log in to my account on the website, just not the app, When I try to log in on the phone app, I get a red alert box telling me 'Something went wrong. Try again'
I went the extra step of rebooting my phone as well. So not sure how to proceed.
Router info:
Hardware version: RBR50
Firmware Version V2.7.4.24
Region: North America
FYI...deleting and re-installing the app seems to have fixed my issue.
Deleting the Orbi app and reinstalling it worked for me as well.