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Forum Discussion
ijseo87
Jun 30, 2023Tutor
"something went wrong" error when trying to login on my iphone
Orbi account never has been a problem for 3 years but all of sudden, it won't let me log in to the account. Wifi is still working and every time I attempt to log in, it states "something went wrong" ...
- Jul 08, 2023Yes, I did that and it fixed the issue. It may have been caused partially due to the privacy settings of iPhone where it “spoofs” your MAC address. So I just made sure I had that turned on when I downloaded the app again so I would not have to toggle it off and on since in my device manager I was seeing “multiple” iPhone devices registered for the same device. Thanks to all for the replies and assistance!
tdob1911
Jul 07, 2023Tutor
I am having the same issue with the Orbi app and Iphone. Have tried the troubleshooting steps in related article. My iphone: 14 Pro, Ios version 16.5.1. App version 2.27.1.79. Firmware version is: V4.6.14.3_2.3.12I have been using this setup for over 2 years without any issues until now, getting the same "...something went wrong" message when trying to log into my netgear account on the app in order to get to security settings on the router. I can log into my netgear account via pc and web just fine with same credentials
CobraJetCougar
Jul 07, 2023Initiate
I had the same problem. Delete the app from you phone and reinstall. Then you can login.
- tdob1911Jul 08, 2023TutorDid that require you to “re-install” your network? During network setup downloading the app is required prior to setup. That seems it would be an extreme fix, especially if all of your home automation and security is attached like mine. Thanks!
- CobraJetCougarJul 08, 2023InitiateNope. All I had to do was delete the app and re download it. I was able to log in and my network was fine.