NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

davidartiss's avatar
davidartiss
Star
Jan 23, 2023

Sorry, your device list failed to load. Please try again later.

I just got a prompt on the app to update my system (RBK753) to firmware 4.6.14.3, which I did successfully.   However, now, when I head into the app and try to either go into Network Map or Device ...
davidartiss's avatar
davidartiss
Star
Jan 23, 2023

As a follow-up, I don't think this is an app issue. If I sign into the web interface then I get no connected devices listed at all (and, yes, they are).

 

 

SM915's avatar
SM915
Guide
Apr 09, 2023
Did you resolve this problem? If so, how? It just cropped up for me today on Android. Have not been able to check the web interface yet, but a simple reboot didn't help.
  • JMM2700's avatar
    JMM2700
    Initiate
    Apr 09, 2023
    I am having the same issue today, tried doing a factory reset and nothing worked.
      • SM915's avatar
        SM915
        Guide
        Apr 09, 2023

        FURRYe38  Shaking the phone doesn't work for me. Is there another way to launch the bug reporting screen?

    • lostdoc's avatar
      lostdoc
      Guide
      Apr 09, 2023
      Same. I wonder if the recent firmware update bricked it? Did you guys update yours?

      Thanks
      • SM915's avatar
        SM915
        Guide
        Apr 09, 2023

        The device list worked for me as recently as two days ago. Unfortunately, lack of access to the device list also messes with access to Smart Parental Controls. (I know, that's a whole different topic. Just noting that there's a relationship for those of us who use SPC.)

         

        I can confirm that I'm able to see the device list via the web interface.

         

        I'm running V4.6.14.3, but I installed that in December. It's been pretty solid for me.

  • ajay__'s avatar
    ajay__
    Initiate
    Apr 09, 2023
    Same for me as of today on the iOS app. Seems like the firmware update may have caused this. Causing me big headaches trying to manage access to family devices. Not impressed.
    • lostdoc's avatar
      lostdoc
      Guide
      Apr 09, 2023
      Half tempted to roll back the firmware but that’s an utter headache. I am hoping more people post here, report bugs and submit help requests
      • codys's avatar
        codys
        Guide
        Apr 10, 2023
        Happened to me today as well, glad I’m not the only one, so frustrated at the bugs in this system
  • codys's avatar
    codys
    Guide
    Apr 10, 2023
    I started having this same issue today, just like you. I tried to factory reset and everything and still nada. Plan to call support in the morning