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davidartiss's avatar
davidartiss
Star
Jan 23, 2023

Sorry, your device list failed to load. Please try again later.

I just got a prompt on the app to update my system (RBK753) to firmware 4.6.14.3, which I did successfully.   However, now, when I head into the app and try to either go into Network Map or Device ...
SM915's avatar
SM915
Guide
Apr 09, 2023
Did you resolve this problem? If so, how? It just cropped up for me today on Android. Have not been able to check the web interface yet, but a simple reboot didn't help.
JMM2700's avatar
JMM2700
Initiate
Apr 09, 2023
I am having the same issue today, tried doing a factory reset and nothing worked.
    • SM915's avatar
      SM915
      Guide
      Apr 09, 2023

      FURRYe38  Shaking the phone doesn't work for me. Is there another way to launch the bug reporting screen?

      • Silverslugger1's avatar
        Silverslugger1
        Initiate
        Apr 09, 2023

        I am having the same issue starting today.  Worked fine last night.  I did not update forward recently, but am on the most recent version.  My iPhone app was updated to 2.25.0.44 within the last week.  Based upon the number of posts here today, seems to be a pervasive issue across many users.

  • lostdoc's avatar
    lostdoc
    Guide
    Apr 09, 2023
    Same. I wonder if the recent firmware update bricked it? Did you guys update yours?

    Thanks
    • SM915's avatar
      SM915
      Guide
      Apr 09, 2023

      The device list worked for me as recently as two days ago. Unfortunately, lack of access to the device list also messes with access to Smart Parental Controls. (I know, that's a whole different topic. Just noting that there's a relationship for those of us who use SPC.)

       

      I can confirm that I'm able to see the device list via the web interface.

       

      I'm running V4.6.14.3, but I installed that in December. It's been pretty solid for me.

      • Erighter's avatar
        Erighter
        Initiate
        Apr 10, 2023
        Forgive my ignorance but when you say web interface, do you mean logging in on like their “website” if you do you have a link to get to that login? We’re you able to see your dashboard at all? I have a child’s profile that is paused and I’m unable to resume it so that he can use the Wi-Fi. Major headache!!