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I just got a prompt on the app to update my system (RBK753) to firmware 4.6.14.3, which I did successfully. However, now, when I head into the app and try to either go into Network Map or Device ...
I have the same problem for since update. What I did to resolve issue is click on Network Map….wait until all your orbi and satelite(s) shoes up. Then click on your orbi until all devices connected to it then go back then click on the rest of your satelites one by one depending on how many you have. Then return to home page on your app then by now all your devices should show up in the Device Manager icon. I tried everything for the past few days and this is what I did to resolve my issue. Hope it works for you
Thank you, AdoboLumpia! This seemed to work as a temporary measure. I did try using the network map earlier today and it didn't function when I clicked on a satellite, but I hadn't tried clicking on the router first.
However, maybe this doesn't lead to the device list continuing to update? For example, I shut down my desktop computer, but the device list didn't update until I repeated the procedure you outlined. I haven't tested extensively.
I'm not sure how you figured this out, but I appreciate it! I'm thankful that I wasn't in the same situation as some others who needed to be able to reenable/disable devices today, but hopefully this works for everyone as at least a temporary measure.