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Forum Discussion
"Sorry, your device list failed to load. Please try again later."
Suddenly received - "Sorry, your device list failed to load. Please try again later." - can't find the resolution in the community - any help?
There was a recent update of the Orbi app the last couple of days...try updating that if you have not already. If that doesn't work, I would close the app and then clear the cache of the Orbi app and see of that helps.
Thanks for the suggestion, but that did not work .... i got the following error when trying to check for firmware update...."There was a problem checking firmware update"
Try uninstalling the app completely, rebooting your phone and then reinstall the app through the Android/Apple app store. Then re-login into the app after installing again and see if that helps.
If that fails, try rebooting your Orbi network by unplugging everything for 30 seconds.
And as a last resort, you could also do a hard reset and see if that straightens things out. Plus, make sure your Orbi has the latest firmware.