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Forum Discussion

EmilyParker's avatar
EmilyParker
Aspirant
Apr 01, 2020

SOS. Please help!! Kids have online school tomorrow!

I cannot get my internet working for the life of me and I'm not technologically savvy att all. I reset Orbi router to factory standards to   the whole process over again and everything connected exce...
plemans's avatar
plemans
Guru - Experienced User
Apr 01, 2020

What modem are you using? 

Who's your isp? 

EmilyParker's avatar
EmilyParker
Aspirant
Apr 01, 2020
Modem is ARRIS dual band WiFi and ISP Comcast xfinity
  • EmilyParker's avatar
    EmilyParker
    Aspirant
    Apr 01, 2020
    Orbi has purple light and won’t connect to WiFi
  • plemans's avatar
    plemans
    Guru - Experienced User
    Apr 02, 2020
    EmilyParker wrote:
    Modem is ARRIS dual band WiFi and ISP Comcast xfinity

    A model number helps more. but eitherway, if the arris has its own wireless, then you're in a double nat. It means you have 2 active routers on your network. The 2 easiest options?

    1. Place the Orbi in AP mode (access point). this turns off its routing features and lets the arris handle routing. wireless and ethernet still work fine.

    2. Or place the arris in modem only/bridge mode. this disables the routing/wireless on the arris and it acts as only a modem. 

     

    Purple on the orbi means the wan isn't connecting. Which would be the issue in a double nat. 

    https://kb.netgear.com/30186/What-is-Double-NAT