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Forum Discussion
To use Access Control, please use the Orbi App.
Updated to latest firmware and now this is the message I get when trying to enter Access Control. I want to block all new devices from joining my network automatically. Is this no longer possible??? ...
9/24/2021: I have the exact same problem posted by the original poster.
I activated / paid subscription to Parental Control and next thing that happened I am receiving messages "To use Access Control, please use the Orbi App."
I am no longer able to Unblock any of my devices that I previously Blocked and I can't have any new WIFI devices joining my WIFI Orbi as I configured "block all new devices connecting."
Netgear this is pretty serious technical problem, please escalate this problem to your help desk as a priority to fix. My version information listed below.
Hardware: RBR750
Firmware Version: V4.6.3.16_2.0.51
Bruce-C wrote:
Netgear this is pretty serious technical problem, please escalate this problem to your help desk as a priority to fix. My version information listed below.
I agree that this is a serious problem. Unfortunately, the community forum is where customers discuss Netgear products & services. I have never seen a post by anyone claiming to be a Netgear engineer or help desk person. There are some forum members who are moderators, and have the ability to contact Netgear departments. (capital 'N" after their screen name where the rest of us have goofy symbols).
In contrast to products, which come with 90 days of 'complimentary service', there is a possibility that subscriptions offer support in a different way. MIght be worth checking out the options on this page:
If that doesn't work, I would try to tug on the heartstrings of a forum moderator. (yelling, threatening, or being condescending are less likely to be effective).
Agree! immensely annoying and a major bug! Get this solved ASAP. You pay a lot for your router at the very least you should be able to control it..
When coping the linkt to "Access Control" https://192.168.0.1/DEV_control.htm it briefly shows the access contron page, before redirecting to the annoying "To use Access Control, please use the Orbi App." Which also doesnt work!
Using the Orbi App and clicking Security im forwared to store.bitdefender.com...
I dont want to buy their crap either.. you pay €300 for NetGear just to be force to pay 150€ a year for "extra" security...
KmanHaigMik wrote:
Agree! immensely annoying and a major bug! Get this solved ASAP. You pay a lot for your router at the very least you should be able to control it..
This discussion is near on six months old. (Things may have moved on since then.) It might help to refresh memories with some details of your devices.
For a start, which device are you using? The same RBR50 as jaydigga?
Using the Orbi App and clicking Security im forwared to store.bitdefender.com...
No Device Manager?
What are you trying to do?
