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Forum Discussion
unable to access the orbi app with correct name and password
The product listed is not the correct product but like Netgears support, the product I purchased and own does not appear. I have an ORBI mesh system RBR750 is the name of the model shown on the rout...
What version was the system updated too?
You might try a full on factory reset and setup from scratch with your mobile phone and Orbi app and select Set Up New System. Walk thru the setup wizard in Orbi app and complete it.
Similar process as seen here:
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Thanks for the reply furrye38
I deleted the orbi app from my phone. Turn off the randomizer on my phone. restarted.
the app will not recognize my netgear login. So now I can't log in or even see my home screen until I can log in.
So this is going to take a bit of work to figure out.
Will post when I have more
Would be useful to know if the Orbi app is running on Apple or Android device.
(my memory is not what it used to be... however.....) I seem to recall being annoyed by the Orbi app during initial setup because it forced me to enter two sets of credentials:
- The app wants a valid Netgear login (email and password), however
- it also forced me to enter the router administrative credentials ("admin" plus password).
My (dim) memory is that it was not obvious when it wanted the "admin" credentials and when it wanted the Netgear credentials. (There was a lot of swearing at the time.)
Also, the initial installation of the Orbi app requires that the device is connected to the Orbi LAN. If Anywhere Access is configured on the Orbi app, then it is possible to access the router when not connected to the LAN. Anywhere Access has to be enabled on each device separately (when each is connected to the LAN). Some devices can have Anywhere Access enabled and some might not.
Try the link provided and factory reset the RBR and start from scratch by setting up a new Orbi system using the Orbi app on your phone.
atxmx wrote:
Thanks for the reply furrye38
I deleted the orbi app from my phone. Turn off the randomizer on my phone. restarted.
the app will not recognize my netgear login. So now I can't log in or even see my home screen until I can log in.
So this is going to take a bit of work to figure out.
Will post when I have more
