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Forum Discussion
MMcD
May 13, 2022Guide
Unable to connect to Orbi RBR750
Last night one of our streaming devices said it was offline so I checked the Orbi app on my iPhone to see the network status. It said it was unable to find the Orbi router. It did find the two sat...
- May 27, 2022
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
MMcD wrote:
UPDATE:
I waited almost two weeks to see if the problem would fix itself (I never lost internet access so I could afford to wait). No luck, so today I resolved to follow the instructions to reset the router.
I decided to try to login from my desktop one last time using 192.168.1.1 and it worked! So I guess something was indeed fixed remotely.
So I didn't have to reset the router and all the rest.
The Orbi app on my iPhone still wouldn't work (didn't find the router) but logging out and back in fixed that also!
Hurray!
plemans
May 13, 2022Guru - Experienced User
we've seen this a lot lately.
Some were fixed with simply disabling icloud relay and private mac/ip address.
Others needed to do a full factory reset and reinstall.
Others have decided to wait to see if a new firmware/app would fix the issue.
Kind of up to you which route you'd like to take.
MasakiKoi
May 13, 2022Star
Netgear is fully aware of the problem. Netgear if you are reading this.....The new Orbi app update for the iPhone last night 5/12/22 did NOT solve the problem!!!!.
- MasakiKoiMay 13, 2022Star
Orbi app update version 2.17.0.171 (5/12/2022).
- MMcDMay 13, 2022Guide
Thanks for the tip about updating the Orbi app. I'm still on an older version.
But I don't think this explains why I can't get into the router from Windows 11. (Or does it?)
- MasakiKoiMay 13, 2022Star
I am using a Mac and also not able to login.