NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
MMcD
May 13, 2022Guide
Unable to connect to Orbi RBR750
Last night one of our streaming devices said it was offline so I checked the Orbi app on my iPhone to see the network status. It said it was unable to find the Orbi router. It did find the two sat...
- May 27, 2022
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
MMcD wrote:
UPDATE:
I waited almost two weeks to see if the problem would fix itself (I never lost internet access so I could afford to wait). No luck, so today I resolved to follow the instructions to reset the router.
I decided to try to login from my desktop one last time using 192.168.1.1 and it worked! So I guess something was indeed fixed remotely.
So I didn't have to reset the router and all the rest.
The Orbi app on my iPhone still wouldn't work (didn't find the router) but logging out and back in fixed that also!
Hurray!
MMcD
May 27, 2022Guide
UPDATE:
I waited almost two weeks to see if the problem would fix itself (I never lost internet access so I could afford to wait). No luck, so today I resolved to follow the instructions to reset the router.
I decided to try to login from my desktop one last time using 192.168.1.1 and it worked! So I guess something was indeed fixed remotely.
So I didn't have to reset the router and all the rest.
The Orbi app on my iPhone still wouldn't work (didn't find the router) but logging out and back in fixed that also!
Hurray!
FURRYe38
May 27, 2022Guru - Experienced User
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
MMcD wrote:
UPDATE:
I waited almost two weeks to see if the problem would fix itself (I never lost internet access so I could afford to wait). No luck, so today I resolved to follow the instructions to reset the router.
I decided to try to login from my desktop one last time using 192.168.1.1 and it worked! So I guess something was indeed fixed remotely.
So I didn't have to reset the router and all the rest.
The Orbi app on my iPhone still wouldn't work (didn't find the router) but logging out and back in fixed that also!
Hurray!
- MMcDMay 27, 2022Guide
Done! Thanks again for the help.