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Forum Discussion
Unable to connect to RBR50 (orbi) via either iOS or Android
My network works great... But I can't use the app on either iOS or Android to connect to my router. Both devices are connected to the WiFi network provided by orbi, but when I try to access the r...
Hello Marv,
May you tell us what firmware version your router is on along with the current app version you're phones are on.
Thanks,
Christian
The App is 2 4 25 962
The Orbi is
Hardware Version RBR50
Firmware Version V2.3.5.30
GUI Language Version V1.0.0.360
Operation Mode AP
Hello MHeston,
There currently is a new firmware version available for the RBR50. You may find the release notes to the new firmware linked below. After updating to the latest firmware version, I would recommend performing a factory reset and running through the setup assistant again. You may also want to try reinstalling the Orbi app on both your iOS and Android devices.
https://kb.netgear.com/000061838/RBR50-RBS50-Firmware-Version-2-5-1-16
Christian
I am running this version on my RB50 plus sattelite and I still cannot access the RB50 through the orbi app, message no internet connection. This clearly does not solve the problem. I added a new post with some more info. This must be resolved, it seems a lot of people have this issue.