Unable to disconnect wifi access to connected devices

I am unable to block internet/wifi access to connected devices using the orbi app. The status appears as "Blocked" under access control for a device which I want to block. Inspite of this status, the...

bdahake
Jul 12, 2020
I updated the latest firmware to refresh the system of some bad file errors.
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co...
You will need a wired connection to your router. Please update the satellite first and then the router. This fixed the issue.

bdahake

Tutor

Jul 12, 2020

I updated the latest firmware to refresh the system of some bad file errors.

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co...

You will need a wired connection to your router. Please update the satellite first and then the router. This fixed the issue.

FURRYe38

Guru - Experienced User

Jul 13, 2020

Yes, both RBR and RBS needs to be on same version of FW. RBS first then RBR.

Enjoy.

bdahake
Tutor
Jul 24, 2020
After couple of days, I still have the same problem. Unable to disconnect wifi from connected devices.

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Unable to disconnect wifi access to connected devices