Unable to finish Orbi App setup - Issues Connecting

Question

I purchaed the RBK10 Whole House Wifi system.&nbsp; I have issues with installing from the app and not able to get them connected.&nbsp; &nbsp;I see that my router recogonizing them and it the wifi is now showing up on the devices but the App still says Issues Connecting with "router name".&nbsp; I have checked the setting on the App &amp; my ourter but still not able to install.&nbsp; I have even reset my router completly trying to get it to finsh instlling on the app and still get the same error.&nbsp; &nbsp;Please help as this is making me go mad trying to figure this out.&nbsp;&nbsp;

Christian_R · Answer

Hello Eyrse77,

&nbsp;

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.&nbsp;

&nbsp;

https://www.netgear.com/support/contact.aspx

&nbsp;

Christian&nbsp;

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Unable to finish Orbi App setup - Issues Connecting

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