Forum Discussion

Guide

Mar 26, 2021

Solved

Unable to login to orbi app credentials not accepted

Will not accept credentials that are successfully used with orbilogin.com. Samsung S10 phone. Uninstalled/reinstalled app, no luck. App will not allow press of FORGOT PASSWORD? button.

knowknot
May 24, 2021
I resolved the issue in the following way:
Log into the router with a web browser. Change the login password for the router. Reboot the router. Again, with a browser, double-check that you can log in using the new password. If that works then try the app once again. This procedure worked for me. I hope you are successful with this.
Knowknot0

dbillman

Tutor

May 22, 2021

Knownot0,

I have the same stupid problem. Did you get it resolved? I was having problems with the app showing satellite connections so I uninstalled it and reinstalled it. Now I have the same issue you stated, User Name is already filled in as admin and the password that is accepted by my tablet and my computer is refused by the app. It's so frustrating. The app is now useless.

knowknot

Aspirant

May 24, 2021

I resolved the issue in the following way:
Log into the router with a web browser. Change the login password for the router. Reboot the router. Again, with a browser, double-check that you can log in using the new password. If that works then try the app once again. This procedure worked for me. I hope you are successful with this.
Knowknot0

FURRYe38
Guru
May 24, 2021
Please mark your thread as solved so others will know.
Enjoy.
knowknot wrote:
I resolved the issue in the following way:
Log into the router with a web browser. Change the login password for the router. Reboot the router. Again, with a browser, double-check that you can log in using the new password. If that works then try the app once again. This procedure worked for me. I hope you are successful with this.
Knowknot0