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Yatheesh's avatar
Yatheesh
Initiate
Oct 02, 2020
Solved

Unable to Login to Orbi App

Hi,  I am unable to login to Orbi app. Getting error "Unable to add your device. Your device did not receive push notification. Check your internet connection".    My phone is connected to interne...
  • Yatheesh's avatar
    Yatheesh
    Oct 05, 2020

    Folks,

    I spoke to the Netgear support team post waiting for  an hour & a half on the call:smileysad:

     

    This is a known bug in Orbi mobile app for IOS 14 and their technical team is looking in to this. There is workaround for this is..

     

    1. Open the Orbi app and login providing your credientials

    2. Sign in using two factor authentication

    3. During step to trust the mobile device, click on dont trust and proceed

    4. You will be able to get in to the Orbi app.

     

    This is working for me and I can access the Orbi model features using Orbi mobile app. Trust this helps..

Robiunc's avatar
Robiunc
Aspirant
Oct 04, 2020
I’m having the exact same issue.