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Forum Discussion
Solved
Unable to Login to Orbi App
Hi, I am unable to login to Orbi app. Getting error "Unable to add your device. Your device did not receive push notification. Check your internet connection". My phone is connected to interne...
Folks,
I spoke to the Netgear support team post waiting for an hour & a half on the call:smileysad:
This is a known bug in Orbi mobile app for IOS 14 and their technical team is looking in to this. There is workaround for this is..
1. Open the Orbi app and login providing your credientials
2. Sign in using two factor authentication
3. During step to trust the mobile device, click on dont trust and proceed
4. You will be able to get in to the Orbi app.
This is working for me and I can access the Orbi model features using Orbi mobile app. Trust this helps..
Exactly same situation here. Tried everything all of you have tried with the same outcome. Glad it isn’t just me (sorry, but misery loves company). And, yes, I did permit the app access to devices on my local network.
I hope someone from Netgear reads this.
I hope someone from Netgear reads this.
I am also getting the same problem with Push Notification, I tried that too last night.
The main problem is I cant get the app to allow me to connect (unless I use Anywhere Connect) even with the latest App version 2.6.4.13, and I have deleted it and the settings (saved data) and reinstalled it twice since.
The main problem is the Option to enable Local Networks is not there even though the app tries to direct you to it.
Folks,
I spoke to the Netgear support team post waiting for an hour & a half on the call:smileysad:
This is a known bug in Orbi mobile app for IOS 14 and their technical team is looking in to this. There is workaround for this is..
1. Open the Orbi app and login providing your credientials
2. Sign in using two factor authentication
3. During step to trust the mobile device, click on dont trust and proceed
4. You will be able to get in to the Orbi app.
This is working for me and I can access the Orbi model features using Orbi mobile app. Trust this helps..
FYI this also happens on IOS 13. As with 14 I can get in with a temporary code and pretend to be an untrusted device. Once inside you can't delete the trusted device to "start over" but you can disable two-factor oddly enough. I don't think this would matter anyway because it seems like Netgear cannot push anything to their app perhaps due to this IOS bug.