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Forum Discussion

Aspirant

Jun 04, 2020

Unable to pause internet access using Orbi - RBK753S-100NAS

Orbi - RBK753S-100NAS I got Orbi - RBK753S-100NAS (Router + 2 Satellites) and overall, works. Installed the Orbi app IOS device. but, I cannot get the device manager "Pause/Resume" function to...

Aspirant

Oct 21, 2021

This started not too long ago. I have uninstalled the app and even the router I have started the whole process over again. Not to mention I paid for the yearly parental feature which is now useless because the app does not pause when it should.

FURRYe38
Guru - Experienced User
Oct 22, 2021
What model Orbi do you have?

FW version loaded on it?

I would reach out to NG support and ask for help on this.

Blanca_O DarrenM ChristineT

RBPhotos wrote:
This started not too long ago. I have uninstalled the app and even the router I have started the whole process over again. Not to mention I paid for the yearly parental feature which is now useless because the app does not pause when it should.
Blanca_O
NETGEAR Employee Retired
Nov 03, 2021
Hi RBPhotos

Please provide the model number and firmware version of your Orbi System.

Is there any error message?

I have sent you a message. Please check your inbox.

Regards,
Blanca
Community Team
- RBPhotos
  Aspirant
  Nov 03, 2021
  Firmware Version
  V4.6.5.14_2.0.54
  RBK750 with 2 RBS750 satellites
  Windows 10
  This is in regards to the parental controls and not through the individual devices.
  - Dltickle3011
    Aspirant
    Nov 23, 2021
    Same issue that I can’t switch off kids internet
    
    Firmware v4 6.3.16
- tweath
  Aspirant
  Nov 11, 2021
  Please contact me as well. I used to be able to pause internet access on specific devices and it no longer works.