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Forum Discussion

neophytenet's avatar
neophytenet
Aspirant
Jun 04, 2020

Unable to pause internet access using Orbi - RBK753S-100NAS

Orbi - RBK753S-100NAS    I got Orbi - RBK753S-100NAS (Router + 2 Satellites) and overall, works. Installed the Orbi app IOS device. but, I cannot get the device manager  "Pause/Resume" function to...
eeyore135's avatar
eeyore135
Aspirant
Dec 06, 2021
I have the RBR850 v4.6.3.16, and there are no updates. I am having the same issue, and paid for the 1 year parental controls just to be able to do this.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 06, 2021

I would make contact with a forum moderator regarding this:

@Blanca_O

eeyore135 wrote:
I have the RBR850 v4.6.3.16, and there are no updates. I am having the same issue, and paid for the 1 year parental controls just to be able to do this.

 

  • bkjendal's avatar
    bkjendal
    Aspirant
    Dec 28, 2021

    I am having the same issue.  Like many of you, purchased the premium subscription to the parental controls for this purpose.  Set up multiple profiles, one for each of my kids' devices.  Pausing devices or profiles does nothing. When "paused" it also doesn't track history or usage, so really pointless.  I have the RBR753 mesh system. Firmware: V4.6.5.14_2.0.54.  Devices are mostly macbooks running up to date macOS. I'm controlling this through my iphone app, also all up to date.  I haven't been able to figure out how to message a forum moderator about this.  Thank you.  

    Ben

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Dec 28, 2021
      bkjendal wrote:

      I am having the same issue.  Like many of you, purchased the premium subscription to the parental controls for this purpose.  Set up multiple profiles, one for each of my kids' devices.  Pausing devices or profiles does nothing. When "paused" it also doesn't track history or usage, so really pointless.  

      Have you tried this issue over in the places where they support these subscription services?

       

      NETGEAR Smart Home Parental Controls - NETGEAR Communities


      These things are a complicated interaction of apps, hardware, firmware and the service itself.  Try all channels.

       

      You are paying for this service after all.

       

      I have the RBR753 mesh system. Firmware:

      That's probably RBK753, in which case pester them here:


      Orbi - NETGEAR Communities

      • Caledhwa's avatar
        Caledhwa
        Initiate
        Dec 28, 2021

        I plan on contacting the Better Business Bureau and opening up a consumer protection case because the Parental Controls I paid for do not actually pause any devices. RBR850 - v4.6.3.16

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Dec 28, 2021
      bkjendal wrote:

      I am having the same issue.  Like many of you, purchased the premium subscription to the parental controls for this purpose.  Set up multiple profiles, one for each of my kids' devices.  Pausing devices or profiles does nothing. When "paused" it also doesn't track history or usage, so really pointless.  I have the RBR753 mesh system. Firmware: V4.6.5.14_2.0.54.  Devices are mostly macbooks running up to date macOS. I'm controlling this through my iphone app, also all up to date.  I haven't been able to figure out how to message a forum moderator about this.  

      Ben

      (I have not enabled Parental Controls, but.....) It would seem to me that when a device is "Paused" there should be nothing to track. (unless "Paused" has some other meaning).  This sounds as if Parental Controls believes the device is paused and is not aware that it is not paused?

       

      Forum moderators have a 'capital N' after their screen name.  Click on the screen name and then select the option to "Send a Private Message", as in Blanca_O .