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Forum Discussion
V4.6.14.3_2.3.12 firmware unable to pause device from app
Hello, We are on latest firmware of V4.6.14.3_2.3.12 for our Orbi mesh product. It seems that the pause/un-pause functionality from Orbi app no longer works. The app shows that it is paused; ...
robtester wrote:
It seems that the pause/un-pause functionality from Orbi app no longer works.
The app shows that it is paused; but the connectivity remains.
It would be helpful to know:
- What sort of device is being paused, and
- What sort of connectivity is being used.
The reason is that pausing a device on my RBR50 router seems to depend on what is being done.
With a Samsung tablet connected to the Orbi WiFi, I found that using the Orbi 'app' to Pause the tablet
- Causes web access to be blocked, but
- Does not block other internet connections. For example ICMP. I have an app on the tablet that can ping IP addresses, and found that it continues to ping 8.8.8.8 (google dns) and 1.1.1.1 (Cloudflare DNS) even when Paused.
- Nor did it block DNS lookups. (did a ping on "ford.com". This requires first a DNS lookup, then ICMP.)
- I have a suspicion that Pause also may not interfere with existing IP connections, such as those opened by Internet of Things (IoT) devices to their home "cloud".
I do not mean to suggest that Netgear has not introduced a bug in firmware. (There is a long track record of breaking things.) Just gathering information.
Thank you all for the responses. Here is a complete information.
Everything is on the latest version as of time of writing.
Orbi RBR750 with firmware V4.6.14.3_2.3.12 (we have auto-update firmware turned on; so it's a suspect when we suddenly have that feature stopped working).
Orbi app: 2.29.1.129 (on iphone ios version 16.6).
Device that we are trying to pause is an Apple TV, connected over WiFi, (controlling my son's screen time on YouTube).
It used to work prior on both my wife's phone and mine.
Rob
Possible that Orbi app version is new and caused a problem to appear. I'd submit a bug report to NG regarding this: https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/first-unread-message
Thanks for the suggestion. I've filed a bug report from the app itself.
The old version of the app was not working as well (and I unfortunately did not note the previous version). I was thinking an upgrade would likely resolve it.
Rob
There is new firmware for the 750 product:
I do not mean to suggest that updating firmware will solve the problem. However, one of the first recommendations is to update firmware, so that people are certain that everyone is talking about the same software release.
When the device is paused using the iPhone app, does the slider move and turn gray? i.e., what the app is reporting is incorrect. Or, does the app "not work" in the sense that the slider does not move?
Would it be convenient to open the Orbi web interface and observe how the Advanced Tab, Security Menu, Access Control describes the Apple TV?
