Forum Discussion

Aspirant

Sep 04, 2023

V4.6.14.3_2.3.12 firmware unable to pause device from app

Hello, We are on latest firmware of V4.6.14.3_2.3.12 for our Orbi mesh product. It seems that the pause/un-pause functionality from Orbi app no longer works. The app shows that it is paused; ...

FURRYe38

Guru - Experienced User

Apr 09, 2024

What model RBS do you have? 750s?

Your system is behind on FW:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBR750-RBS750-Firmware-Version-7-2-6-21-Released/td-p/2333937/jump-to/first-unread-message

robtester

Aspirant

Apr 13, 2024

Yup, the satellite is also RBS 750.

You are right that I am behind firmware versions. I've updated both router and satellite to V7.2.6.31_5.0.24 and the pause/play functionality still does not work.

I guess this goes to a separate bug report. The reason why my firmware was behind was because the "check updates" firmware functionality was telling me I am on the latest version. Gosh.. just one bug after another.

Rob

FURRYe38
Guru - Experienced User
Apr 15, 2024
Some systems may not be included in the newer FW, NG may not auto update or push newer versions of FW, some minor versions don't get pushed, or users have the auto update feature disabled as NG put this user option in back in v4 version of FW.

Good Luck.