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Forum Discussion
Solved
"We can't find your Orbi"
Hello, for the past couple months I haven't been able to use the IOS app to manage my RBR850. The app used to work on my 12 Pro and Xs. Oddly it still only works on my iPad Air 2. I am on the local network and I am able to use the browser to connect on these devices. My orbi is in AP mode. All I get is a message "We can't find your Orbi". I am not on a VPN. Any ideas on what to check? All IOS, apps, and firmware are up to date.
I got it. I had "Limit IP Address Tracking" turned on. I turned that off and I am able to connect via the app now. Go to Settings, Wifi, click the info icon next to your network, and the option to Limit IP Address Tracking is there. I had that turned on to limit ad tracking.
3 Replies
Be sure your ISP modems wifi is disabled.
What FW is loaded on the 8 series in AP mode?
Be sure your devices are connected to the 8 series wifi signal.
Un-install the Orbi app then reboot the mobile device then re-install the app.
I got it. I had "Limit IP Address Tracking" turned on. I turned that off and I am able to connect via the app now. Go to Settings, Wifi, click the info icon next to your network, and the option to Limit IP Address Tracking is there. I had that turned on to limit ad tracking.
Ya.....one Apple feature I wish they would not enable by default. I get it there is a reason for it. However that's mostly needed when users travel outside the home. I believe it's really not needed while at home base. I keep this disabled always while at home.
Glad that did the trick.
