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Forum Discussion
amweiss
Jul 15, 2022Tutor
Web Connection Ok, but App says Can't Connect and Offline
I have an RBR 850, bought one year ago, and was working fine until last week. What is strange is that the orbi mobile app says it can't connect and it's offline but the web interfaces say all is goo...
FURRYe38
Jul 19, 2022Guru - Experienced User
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
amweiss
Jul 19, 2022Tutor
Modem is ARRIS SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem
all satellites are placed as per the link you gave...house is 3500 sq feet. Again, this only happens with iphones..not any laptops or desktops...just iPhones all running the latest OS. This doesn't happen on any other wireless system...only with Orbi
- FURRYe38Jul 20, 2022Guru - Experienced User
What happens if you turn OFF one RBS and run just the RBR and 1 RBS only?
I would try running the RBR transmit power at 50% as well.
Might try setting manual channel 1 and 40 and set CTS from 64 to 500 or try 2347.
- amweissJul 20, 2022Tutor
First of all, I want to thank you for providing all of these possible solutions to my problem. Right now, I have re-synced the satellites and will try your last suggestion if this doesn't work. Again, thanks a lot.