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Solved
Wifi device names in ORBI App as N/A
After latest FW update of my ORBI setup and I am using latest Orbi app on iPhone too: the names of the devices attached to Wifi (either 2.4g or 5g network) now displayed as N/A, though correctly show...
Update: what worked for me was to delete the Orbi app, including its data, and re-install from the App Store. It will require to login again to the Netgear account, and then will find Orbi on the local network and will prompt to login as Admin. Now device names are correctly displayed.
I've got a similar issue. Many devices on my iphone app are showing as "N/A". Some are showing the actual device name like they should. Connecting to my CBR750 on the computer correctly shows all the device names. I've tried rebooting the router, uninstalling and reinstalling the app on my Iphone but I still have the same problem.
Update: what worked for me was to delete the Orbi app, including its data, and re-install from the App Store. It will require to login again to the Netgear account, and then will find Orbi on the local network and will prompt to login as Admin. Now device names are correctly displayed.
Great to hear. Thanks for letting us know how you solve it.
Hope it helps others seeing this issue.
Enjoy.
I did try deleting the Orbi app, rebooted the phone, reinstalled from the appstore and signed in. I still have the same problem. You mentioned that you "deleted the data" - how exactly did you do that?
on Iphone, when i delete the app, it warns me that app data will be deleted as well, I just confirmed to proceed deleting app data.
OK. I did that. I just wanted to make sure i wasn't missing a step.
Hi Kelly, did you managed to resolve your issue eventually?
Yes, it has been resolved for a long time. As I recall, deleting the app and reinstalling did not work. I think i ended up doing a factory reset.
